Basic Supervision

Key Benefits

• The delegates learn to effectively deal with real life situations with regard to Conflict Management, Team Building & Interpersonal Skills
• To equip participants with effective managing tools to motivate and facilitate their teams.
• Tools will be provided for efficient performance through Time Management techniques of organizing and prioritizing

Who Should Attend

• Managers who require a refresher
• Ideal for technical executives who would like to learn people management skills to get the best from them
• Progressive professionals who are being considered for higher managerial responsibilities
• Also for Managers who wish to take back some practical tools to get the most from their teams and maximize their true potential further
• Executives who feel they need a break from their routines and would like to refresh their minds

Workshop Outline

Warming up concepts from the participants – Interactive session

Group discussion on “Perception”, and how it affects performance of a Manager and Juniors

• Companies Policies and Procedures as they affect a Supervisor
• Fundamentals of Supervision
• Multicultural dealings

Goal and Target Setting

• How do you measure ‘Success’?
• Difference between a dream and a goal
• Short vs. Long term goals
• 10 ways to set effective goals
• 11 strategies to optimize reaching goals
• Personality characteristics of goal achievers
• Goal Setting vs Goal Getting
• Why people don’t set goals
• Manager’s Action Plan
• A Practical goal setting exercise
• How to involve others with your targets
• Managing within time
• First things first

Dealing with Employees & Disciplinary action

• When to take action and how to take action
• Setting an example
• Communicating effectively as what needs to be delivered
• Establishing credibility and faith
• Its better not to keep anybody than to keep the wrong person
• Legal aspects in disciplinary actions
• Case Study

Effective Delegation Skills

• Ideas to use when delegating
• Common mistakes in delegation
• Grooming your replacement (to move higher)
• What should you delegate?
• What you shouldn’t delegate?
• Group interaction and exercises
• Case studies

Creativity and Innovation

• How Creative are you
• Nurturing your Intuition
• Risk taking and Creativity
• Uncertainty breeds the creative process
• How good is your creative visualization
• Mind opening Games

Stress Management

• Various techniques to control stress
• Factors which create stress
• Turning stress to your advantage
• Evaluate your “Stress Quotient”
• Stress releasers

Communication and Body Language for Managers

• How to nurture relationships
• The Johari Window
• The Sandwich approach
• Credibility Factors
• Questioning techniques
• Changing your language
• My ‘pitch’ may not be the right ‘Pitch’
• Operating at a ‘neutral’ ground
• Identifying Non Verbal signals – Body language

Recap, Resolutions by participants, Certificate awarding ceremony and Group Photograph

Time Management

• Does time control you or you control time
• Learn to say ‘No’
• Smart work habits
• How do Bio-Rhythms affect your time effectiveness
• Group exercise and templates
• “Identify your time wasters” exercise

Organizing and Prioritizing Activities

• Discovering yourself – what are your habits
• Daily / weekly / monthly organizing
• Smart’ vs. ‘Dumb’ work habits
• Prioritizing activities using the “PRIORTIZING QUADRANT” – A practical exercise

Managing the Boss

• Balancing expectations
• Developing the “Bird Eye” view skills
• Effective Supporting techniques
• Analyze the pressures on seniors
• Criticizing mistakes in a productive manner without offending
• Why they do, what they do
• How to stay one step ahead of the boss
• Getting into his shoes – Empathy

Team Building

• Criticize Mistakes – not the person
• Behavior vs Personality
• Diversity in a group
• Individual vs Team performers
• Help employees achieve their goals
• Conflict resolution skills
• Characteristics of effective teams
• A positive approach to develop teams
• Emotionally Intelligent teams
• Group Exercises

Coaching and Counseling

• Coaching in an individual event
• Using the Effective “Sandwich approach”
• Communicating clearly
• Building milestones to monitor progress
• Pitfalls to avoid
• Performance Appraisal Interview – Video

Leadership Skills

• Basic Leadership qualities
• Types of leaders
• Leadership Vs. Management
• Theories on Leadership
• Theory X and theory Y on leadership
• Various styles of Leaders
• Situational Leadership
• Effective Leadership characteristics
• Discover your leadership style – Exercise

Cross Cultural understanding and Environmental concern

• Understanding of various Cultures
• True False quizzes for easy comprehension of various global cultures
• Pitfalls to avoid
• Becoming a Global player
• Body language signals in various cultures
• What motivates different cultures
• Cross Cultural Negotiation skills
• Who takes care of the environment around us

Motivating Self and Others

• Internal vs external motivation
• Laws of Motivation
• Motivated vs non-motivated performance
• How to motivate your staff?
• Removing the de-motivators