Role of Perception in Communication
- Understanding the perceptions of people through their communication styles
- Selective perception in conflict
- Subliminal perception and its impact on human behaviours
- Cultural expectations in perception and their effect on communication practices
Developing Interpersonal Skills
- Role of effective Communication in Team Building
- Flaws in business communication
- Body Language/Non verbal Communication
- Positive & negative connotations of body language
- Importance of Upward & Downward Communication
- Breaking the Communication barriers
- Patterns of Communication in a cross-cultural environment
- The Sandwich Approach
- Inter-departmental Communication
- Communicating with internal customers
- Assess your communication style
- Understanding the “Johari Window” in communication
- Multicultural Communication
- Communication Differences in Cultures
- High & Low context cultures
- Communication failures between people from different cultures
- Cultural ethnocentricity in Communicating
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Listening Skills
- 3 Types of Listeners
- How listening impacts performances
- Measure your level of listening
- How to improve listening
- Why the need to master Reflective Listening?
Dealing with Team Members
- How to recognize 7 most difficult personality types and how to deal with each
- How to use a fail safe strategy for keeping a disagreement from escalating into an argument
- How to say no “no” without feeling guilty or causing resentment.
- The ritual of negotiating – six basic steps
- Learn the 9 steps of assertive communication that will put power and confidence in your work
- Learn positive techniques for delivering constructive feedback to co-workers, employees, even the boss
Toolkit for Professionals
- Dynamics of Communication at various levels of Management
- How to handle your supervisor
- How to motivate team members towards better performances
- Credibility Factors
- Effective Presentation Skills
- How to create presentation opportunities
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